Of course we want you to LOVE your item, but returns or exchange are inevitable please find below our return/ exchange policy:

Return/Exchange Policy
  • Request of return / exchange must be done within 3 days from the date of purchase.
  • Merchandise must not be worn, altered, or washed with all of the original tags attached.
  • Exchange is only available for a different size or color of the same item.
  • If you would like to exchange for a different item/s, please return for a refund and place a new order.
  • Please enclose a copy of a completed exchange / return form together with the returning item/s.
  • You can return your parcel with any non-signature required postage service.
Please note: Return shipping costs are the responsibility of the customer.
 
 
Return / Exchange Steps
 

Step 1: Please proceeds to "Order History" page and click on the order you wish to perform an exchange/refund. Print out the order details using the print button at the end of the page. .

Step 2: Print out the Return / Exchange form and Send these two printed documents along with your parcel.

Step 3: You will receive an email or call from us once your request is completed.

Step 4: Your request will be processed upon the receipt of your return parcel. Refund will be made to your original form of payment- this is usually done within 2 working days. Funds will appear in your upcoming statement. An email with refund details will be sent to you after the refund transaction is completed.
 
 

Customer Service Care: info@hitostyle.com